SHIPPING AND RETURNS

THE FOLLOWING TERMS AND CONDITIONS APPLY TO ALL ORDERS PLACED WITH CUSTOMCASEGROUPSTORE.COM. PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.


FREIGHT
All orders unless otherwise specified in writing from CustomCaseGroupStore.com are shipped F.O.B. Origin. Freight charges are the responsibility of the customer unless otherwise specified in writing from CustomCaseGroupStore.com. We will add shipping charges to the invoice for UPS and some Common Carrier shipments. All other shipments are shipped freight collect.

Air shipments require the customer to specify, in writing, their choice of carrier and they must provide us with an account number for billing purposes. Air shipments are all sent freight collect.

The customer is responsible for inspecting the shipment upon receipt and notifying the freight company of any damage by noting it on the bill of lading and/or with the driver. The customer is responsible for filing all freight claims with the respective carrier.


CANCELLATIONS
Once an order has been accepted by CustomCaseGroupStore.com, it is not subject to cancellation. The only exceptions are for stock products where a restocking fee of 15% to 35% will apply, depending on the product. The customer will be responsible for all freight charges incurred for the original shipping and returning of the product. See our Return Policy below for further information regarding returns and cancellations.


RETURN POLICY
CustomCaseGroupStore.com will gladly repair or replace, at our discretion, any case found to have manufacturers defects. All returned cases must be returned in their original packaging to protect the case during transit. Any cases shipped without protective packaging or a valid RMA (Return Merchandise Authorization) number will be refused.

Stock cases can be returned for a re-stocking fee of 15%-35% depending upon the type of case, for a period of 30 days after the original invoice date. Stock cases are off the shelf cases (black in color) that have no custom foam or options. Cases must be returned in their original packaging and be in their original resalable condition. The customer is responsible for the original outgoing freight and return freight charges.

Custom made cases or cases with custom foam inserts are not returnable for any reason except for manufacturing defects. We will not accept any returns because of changes due to design or option changes, which were not specified at the time of order. If the case can be modified to your new specifications, we will quote you the cost to make such modifications or make a new case.

All items returned for whatever reason must have proper return authorization from CustomCaseGroupStore.com. Please call your Sales Representative or Customer Service at 1-800-592-7406 to receive an RMA number. Any items returned without a valid RMA number or sent freight collect will be refused. Cases must be returned freight prepaid. If the returned item is found to be our responsibility, we will credit you the return freight charges.

WARRANTY
All products carry a full manufacturer's warranty. CLICK HERE to view manufacturer's warranty policy or please call your Sales Representative or Customer Service at 1-800-592-7406 for information.